Return and Refund Policy
Return & Refund Policy
At MyComfyNest, we want you to be satisfied with your purchase.
Returns and Right of Withdrawal
Consumers are entitled to the statutory 14-day right of withdrawal.
Further details can be found in our Withdrawal Policy.
Return Conditions
Returned items must:
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be unused,
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be in a clean and resalable condition,
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preferably be returned in their original packaging.
Return Process
Before returning an item, please contact us at:
Please include your order number and the item you wish to return.
We will then provide you with the return address and further instructions.
Refunds
Once your return has been received and inspected, your refund will be issued to the original payment method used for the purchase.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
Return Shipping Costs
Unless the item is defective or was shipped incorrectly, the customer is responsible for the direct cost of returning the goods.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us as soon as possible at:
Please include photos of the affected product.
After reviewing your request, we will offer either a replacement or a refund, depending on the circumstances.
Products Excluded from the Right of Withdrawal
The following products are excluded from the right of withdrawal where legally permitted:
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personalized or embroidered products,
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custom-made products,
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opened hygiene and personal care products,
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gift cards.
Your statutory warranty rights remain unaffected.
Contact
If you have any questions regarding returns or refunds, please contact us at:
