FAQ
Frequently Asked Questions (FAQ)
1. When will my order be shipped?
Orders are typically processed and shipped within 1–2 business days. Personalized or embroidered products may require additional processing time.
2. How much does shipping cost?
Shipping costs are displayed during checkout before you complete your order.
We offer free shipping within Germany on orders over €79.
3. How can I cancel my order?
You may exercise your right of withdrawal using our withdrawal form or by contacting us at info@mycomfynest.com.
For more information, please see our Withdrawal Policy.
4. Who pays for return shipping?
Unless the item is defective or incorrectly delivered, the customer is responsible for the direct costs of returning the goods.
5. Can personalized products be returned?
No. Personalized or embroidered products are excluded from the right of withdrawal where legally permitted.
6. Is my personal information secure?
Yes. Protecting your personal data is very important to us.
For more information about how we process your data, please refer to our Privacy Policy.
7. Can I send my order as a gift?
Yes. Many of our products are ideal as gifts.
We also offer gift packaging and personalized gift options for selected products.
8. How can I ask a question about a product?
If you have any questions about a product, please contact us at info@mycomfynest.com and we will be happy to assist you.
9. Do you offer gift wrapping?
Yes. Gift packaging options are available for selected products and can be chosen during the ordering process where applicable.
10. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email. Where available, a tracking number will also be provided.
