FAQ
Frequently Asked Questions (FAQ)
1. When will my order be shipped?
Your order will be processed as soon as possible after payment confirmation. Usually your order will be shipped within 1-2 business days . However, depending on the workload, this time may change. You can easily track the status of your order using the tracking number.
2. How much are the shipping costs?
Shipping costs vary depending on the order value and delivery address. You can also benefit from our free shipping promotions, where there are no shipping costs for orders over a certain amount. The shipping costs are displayed on the payment page.
3. How can I return an item?
You can return an item within 15 days of receiving your order. To initiate the return process, please send an email to info@mycomfynest.com with your order number and return request. For more details on the return and refund process, please visit our Return and Refund Policy page.
4. Who covers the shipping costs for the return?
Return shipping costs are the responsibility of the customer unless the item was faulty or was incorrectly shipped by us. We recommend using a trackable shipping service for returns to ensure the item is returned safely.
5. Do you offer product exchanges?
We do not currently offer direct product exchanges. If you would like a different product, you can return the item and place a new order.
6. Do your products have a guarantee?
Yes, all products we sell meet certain quality standards. If your product has a defect, you can return or exchange it within 15 days. If you have a problem with a product, please contact us.
7. Is my personal data safe?
Yes, the security of your personal information is very important to us. According to our privacy policy, your personal information will only be used to process your orders and improve our service. For more information, please see our privacy policy .
8. Can I use gift vouchers?
Yes, you can use gift vouchers as a payment method on our website. Simply enter the gift voucher code on the payment page.
9. What should I do if the size of the purchased product does not fit?
If the size of the purchased product does not fit, you can return the item within 15 days . If the size issue is caused by the customer, the item will not be refunded after return, but the value of the product will be refunded. Please return the item in its original condition and unused.
If we have sent you the wrong size or product, we will take responsibility. In this case, the item will be replaced with the correct size or product or the amount will be refunded. Please report any incorrect deliveries to us as soon as possible.
Please make sure to choose the correct size as size differences may affect the return process.
10. Do you offer gifts?
Yes, we offer gifting. You can send your order as a gift and include a personal message. Gift boxes can also be added to your order.
11. How can I ask questions about a product?
If you have any questions about a product, please send an email to info@mycomfynest.com . Our customer service will be happy to answer your questions.
12. Can I return gift boxes and personalized products?
Unfortunately, gift boxes and personalized products cannot be returned. For more information on the return policy for these products, please visit our Returns and Refunds Policy page.
